1. Purpose of this Policy
We want customers to understand the billing rules before purchasing. Helix One PC Convert may offer a free allowance before a paid subscription is required, giving customers an opportunity to test supported tools and determine whether the service meets their needs.
This policy applies to purchases made directly for Helix One PC Convert. If a purchase is completed through a third-party marketplace or reseller, that provider's refund rules may apply instead.
2. Free Allowance Before Purchase
The service may provide a limited number of free processed files before payment is required. The free allowance is intended to help customers test the workflow, browser compatibility and supported conversion types before subscribing. Because availability of specific conversion engines can depend on the hosting environment, customers should test the tool they plan to use before buying whenever possible.
3. Monthly Subscription Charges
If a monthly subscription is offered, the amount and billing interval are shown before purchase. A recurring subscription may renew automatically until cancelled when the checkout page clearly states that it is recurring. Customers are responsible for cancelling before the next renewal if they do not want another billing period.
4. Refund Requests
Refund requests are reviewed individually. To request review, contact support@heliconepc.com and include the purchase email, transaction or order reference, charge date, amount and a short explanation of the issue.
Providing complete information helps us locate the transaction and respond more quickly. We may ask for reasonable additional information when needed to confirm the purchase or investigate a technical problem.
5. Situations That May Qualify for a Refund
A refund may be considered when a verified duplicate charge occurred, when an incorrect amount was charged, when a customer was charged after a properly completed cancellation that should have prevented renewal, or when a material technical failure prevented reasonable use of the paid service and the issue could not be resolved.
Where a refund is approved, it is normally returned to the original payment method. Processing time after approval depends on the payment provider, bank and card network.
6. Situations Generally Not Refundable
Refunds are generally not provided simply because a customer changed their mind after materially using the paid service, forgot to cancel before a clearly disclosed renewal, expected unsupported file features to convert perfectly, used the service for a task that the website did not advertise as supported, or violated the Terms of Service.
File conversion can vary by source file. A formatting difference, unsupported macro, embedded font, formula, transparency or other file-specific feature does not automatically mean the service failed where the core conversion completed.
7. Technical Problems
If a supported tool does not work, contact support before filing a refund request where practical. Include the tool name, source format, approximate file size, browser and error message. Do not send confidential source files by ordinary email unless support specifically requests a safe method.
We may provide troubleshooting, request a non-sensitive sample, confirm whether a required server conversion engine is available, or suggest another supported workflow.
8. Duplicate Charges
If you believe you were charged twice for the same subscription period or transaction, contact support promptly with both transaction references. Verified duplicate charges are a high-priority billing issue and will be reviewed for correction.
9. Cancellation
Cancellation stops future renewal when completed successfully before the next billing event. Cancellation does not automatically create a refund for time already purchased unless applicable law or this policy requires otherwise. Access may continue until the end of the paid period depending on the subscription system used at checkout.
10. Chargebacks and Payment Disputes
If you do not recognize a charge, contact support so we can investigate. Filing a chargeback for a valid purchase may cause the associated account or subscription to be suspended while the dispute is reviewed. Fraudulent transactions will be handled with the payment provider and relevant financial institutions.
11. Promotional or Discounted Purchases
If discounts, coupons or promotional rates are offered, the refund amount will not exceed the amount actually paid. Promotional conditions shown at the time of purchase remain part of the transaction.
12. Taxes and Currency Differences
Refunds may be affected by taxes, exchange rates, bank fees or payment-provider rules. Helix One PC Convert cannot control currency-conversion differences or independent bank fees charged by a customer's financial institution.
13. Consumer Rights
Nothing in this policy is intended to remove mandatory consumer rights that apply under relevant law. Where the law provides a stronger refund or cancellation right, the applicable legal requirement takes priority.
14. Response Time
We aim to review complete billing requests within a reasonable business timeframe. Complex cases, provider investigations or bank disputes may take longer. Sending duplicate requests through multiple channels can slow down review, so one complete request is preferred.
15. How to Contact Us
Send refund and billing requests to support@heliconepc.com or use the Contact page. Include enough information to identify the transaction, but never send complete payment-card numbers or card security codes.